Biggest factors affecting Press Ganey patient satisfaction scores in spine: 5 things to know


A new study published in The Spine Journal examines Press Ganey's patient satisfaction survey to identify responses from orthopedic spine surgery patients.

The researchers performed a retrospective review of the Press Ganey survey and subjected any variable with a p-value less than 0.2 to the Poisson regression model. There were 353 patients seen in the orthopedic spine surgery clinic that completed the Press Ganey survey. Here are five key notes:


1. There were 332 patients satisfied with their visit. The satisfied patients reported an average pain score at 4.02.


2. The patients who reported being somewhat satisfied reported a pain score at seven, while the unsatisfied patients had a pain score at six.


3. There were 21 patients who felt the physician didn't spend enough time with them and five of those patients reported dissatisfaction with the visit.


4. The Poisson regression confirmed pain scores and provider time spent with patients were significant for satisfaction.


5. Patients who responded "yes, definitely" to the question about whether the provider spent enough time with them predicted a nearly 60 percent increase in Press Ganey overall satisfaction.


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