The digital age of healthcare & how this company plans to use artificial intelligence to leapfrog ahead of its competitors

Practice Management

Healthcare is going digital, and organizations failing to welcome this shift may fall behind their competitors as healthcare transitions to value-based care. The drive for value in an ever complex system has fueled the drive for efficiency, and technology can pave the way for healthcare organizations to function at their optimal efficiency.

Nineteen years ago, Digitech Systems began offering clients across all industries software that allowed them to capture and effectively utilize data. A large portion of the company's clients are healthcare organizations who have increasing demands to report more information into a patient's electronic health record to stay compliant with government regulations.


"What is important in healthcare is security, and we developed our platform with this goal in mind," says Sean Morris, Digitech Systems' director of sales. "Since rolling out this online platform, we now have tens of thousands of customers who store data online, including patient health information."


Digitech Systems worked with a mental health facility in Denver that integrated its electronic health record system with Digitech Systems' software. The facility wanted to analyze patient trends, and needed a full picture of the records. Digitech Systems' technology helps organizations achieve this goal by acting as a "backend catch-all for organization's electronic health record applications," Mr. Morris adds. Through utilizing Digitech Systems' software in combination with its EHR system, the facility had a 1,315 percent return on investment.


Digitech Systems now has its sights set on artificial intelligence, which Mr. Morris explains is helping the company improve its products and leapfrog ahead of its competitors. Through artificial intelligence, software can identify what type of information it is detecting, such as differentiating between a lab report and an insurance claim.


Digitech Systems worked with a Texas school board association to help move claims quickly through the process. If a teacher in the state files a worker's compensation insurance claim, the state association has to process that claim within 20 days to 30 days or face a fine. Mr. Morris explains the state association was not looking at patients' claims until 27 days after it was submitted. Once the association deployed Digitech Systems' artificial intelligence technology, they finished the claim the first day they received it.  


"Artificial intelligence is making organizations more efficient and more productive," Mr. Morris notes. "We want the software to be intelligent enough recognize what information is and what business rules to apply to it. This is great for all industries but especially physicians because they can have key information as quickly as possible."


Christina Robbins, marketing manager at Digitech Systems, explains artificial intelligence is the next big thing in the technological space and although in its early stages, artificial intelligence will likely play an integral part in getting rid of healthcare's inefficiencies and improving the overall patient experience.


"Most major technology manufacturers are looking at artificial intelligence as the next major step in technology development," she says. "The next step is continuing to generate results we can get to customers."


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