How to Spot Weak Billing & Collections Performance

One of the most accurate measurement tools to assess the performance and effectiveness of your billing and collections procedures is a measure called net collection percent. The net collection percentage rate tells you how much money that should have been collected, was in fact actually collected.

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Here is how to collect and report that number:

1. Use a 6-month or 12-month database. Except for a very large medical group, a monthly report does not provide an accurate picture.

2. Next, show data on charges, payments and contractual adjustments.

Note: Contractual Adjustments describe write-offs that were agreed to when signing with the plans.

For example:

Practice Fee for a service is $100.
Plan ABC agrees to pay $80.

This leaves $20 that will not be paid by the plan. That $20 has to be “written off” to zero, as a Contractual Adjustment to your accounts.

3. Calculate the following:

Net Collection %  =  Payments  / (Charges – Contractual Adjustments)

A Net Collection percentage for a well-run practice, as reported by MGMA data, and our consultants, is 97.5 percent.

Example:

$1 million practice:

$750,000 in payments /  ($1,000,000 – $200,000)= 93.75%

For this practice, 6.25% of the $1,000,000 — $62,500 — was not collected, after contractual adjustments. Therefore, the practice’s net collection percent falls outside an acceptable range.  This practice has “lost” an extra $37,500 ($62,500 minus $25,000), which is approximately equivalent to the salary of one employee.

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