The survey was designed to build an understanding of consumer engagement strategies currently underway and planned for the future. It was distributed to 450 members of NeHC’s Health Information Exchange Learning Network. The survey asked how organizations define consumer engagement, how they use health IT to engage consumers and what challenges they have encountered.
According to the report, providers use the following six approaches to encourage consumer engagement:
1. Deliver information electronically to patients — 53 percent
2. Offer patient portals — 47 percent
3. Provide marketing or educational materials electronically — 43 percent
4. Offer personal health records — 31 percent
5. Offer remote monitoring to enable patient information to be transmitted to provider via electronic network — 21 percent
6. Include patients on board of directors and in other leadership roles —16 percent
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