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Practice Management

In a Physicians Practice article, Audrey Mclaughlin, RN, CEO of McLaughlin Sales Group, discusses 10 customer service habits that medical practices should implement.

In a Physicians Practice article, Marsha Sosebee, billings and collections manager for a plastic surgery practice and surgery center in Dalton, Ga., lays out four reasons for low staff morale in a medical practice and suggests ways to raise morale.

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Most physicians agree that shifting to an accountable care organization would positively affect quality of care at their practices, according to the "2013 Physician Sentiment Index," by Epocrates and athenahealth.

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