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Practice Management

As the healthcare industry increasingly focuses on patient satisfaction, customer service at healthcare organizations becomes all the more important.

Dealing with difficult people in the workplace or unhappy customers is unpleasant, but common, according to a Small Business Trends report.

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In a Mashable article, Ian McAllister, general manager at Amazon, discusses the most common mistakes that new managers make.

To increase employee engagement and loyalty and get the best out of them, managers and leaders need to let their employees feel and act like true partners in the business, according to a Center for Organizational Design article.

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