Here are three strategies:
1. The group implemented a “Clinical Redesign” curriculum that standardized MA education. They established baseline standards; used MAs’ help effectively in care delivery; and empowered them as indispensable team members.
2. NSPG gave their MAs new, greater responsibilities. These included agenda setting, medication review and routine screenings.
3. A Medical Assistant Council and Employee Education Assistance Program leveraged more MAs into leadership roles where they could continue developing professionally.
Since implementing these strategies in 2010, NSPG recorded:
• MA turnover — 14 percent decrease
• Physician satisfaction scores — 14 percent increase
• MAs pursuing a national credential — 48 percent increase
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