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Practice Management

In a Forbes article, Stephen A. Miles, a vice chairman and the managing partner of leadership advisory at the executive search firm Heidrick & Struggles, discusses succession planning, and how to make sure it is completed efficiently and effectively.

As the healthcare industry increasingly focuses on patient satisfaction, customer service at healthcare organizations becomes all the more important.

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Dealing with difficult people in the workplace or unhappy customers is unpleasant, but common, according to a Small Business Trends report.

In a Mashable article, Ian McAllister, general manager at Amazon, discusses the most common mistakes that new managers make.

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