OrthoCarolina unveils new location with customer-focused model — 5 takeaways

OrthoCarolina opened a new office in Charlotte, N.C.

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Here are five takeaways:

 

1. The office is located in Charlotte’s South Park neighborhood.

 

2. It will be an all-subspecialty office.

 

3. OrthoCarolina locations provide foot, ankle, hand, hip, knee, shoulder, elbow, spine, sports medicine and pediatric services.

 

4. OrthoCarolina is testing out a model of care at the new location, placing patient experience at the forefront. The new office features modern aesthetics unlike the other locations, and offers fruit-infused water, a coffee bar and valet service.

 

5. A concierge team of six people help with patient flow and work alongside a customer service team trained to deliver consistent care.

 

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