Here are five points:
1. Hospitals often do not provide apps for services patients want most, which may cost each hospital more than $100 million annually in lost revenue.
2. The report found 38 of the nation’s top hospitals devised health apps in-house as opposed to hiring a vendor.
3. Merely 11 percent of the hospital apps offer at least one of the three most desired functions — access to medical records; the ability to book, change and cancel appointments; and the ability to request prescription refills.
4. With 7 percent of patients changing healthcare providers due to a poor online customer service experience, some experts say hospitals should adopt a patient-centric approach to health apps.
5. Healthcare facilities can work with digital and mobile health companies to understand which services consumers want.
More articles on practice management:
Ohio Independent Collaborative, Anthem BCBS partners for Medicare Advantage — 5 things to know
Is formality a thing of the past? 5 notes on patients calling physicians by their first name
Do physician reviews accurately assess care? — 6 takeaways
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
