Here are five points:
1. Hospitals often do not provide apps for services patients want most, which may cost each hospital more than $100 million annually in lost revenue.
2. The report found 38 of the nation’s top hospitals devised health apps in-house as opposed to hiring a vendor.
3. Merely 11 percent of the hospital apps offer at least one of the three most desired functions — access to medical records; the ability to book, change and cancel appointments; and the ability to request prescription refills.
4. With 7 percent of patients changing healthcare providers due to a poor online customer service experience, some experts say hospitals should adopt a patient-centric approach to health apps.
5. Healthcare facilities can work with digital and mobile health companies to understand which services consumers want.
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