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Author: Staff

Bad reviews online can spell disaster for small businesses in today's hyper-connected world, however there are steps that businesses can take to use negative reviews to their advantage, according to a Small Business Trends report:

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Virginia Mason, a nonprofit regional healthcare system in Seattle, implemented a program to offer warranties for knee and hip replacement surgeries. The program is designed to protect patients, insurance providers and employers from incurring additional costs from avoidable surgery-related complications.

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