4 Ways to Improve Patient Experience

In a Physicians Practice article, Marsha Sosebee, a certified healthcare collections specialist, discusses four ways for providers to improve the way they deal with patients, based on her experiences as a patient.

Here are the four ways:

1. Be careful what you say and how you say it.
2. Don't make light of what patients are going through.
3. Don't assume you know what they are feeling.
4. Realize that you are not the only biller calling them.

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