Health systems have to come to the realization that patients are looking for value while still receiving top-notch care, according to this orthopedic surgeon.
Ronald Gardner, MD, founder of Gardner Orthopedics in Fort Myers, Fla., connected with Becker’s to talk about how patients are seeking out providers who don’t just see them as another number in a spreadsheet.
Ask Orthopedic Surgeons is a weekly series of questions posed to orthopedic surgeons around the country about clinical, business and policy issues affecting orthopedic care. Becker’s invites all orthopedic surgeons and specialists to respond.
Next question: How are patient expectations changing, and how are you adapting?
Please send responses to Cameron Cortigiano at ccortigiano@beckershealthcare.com by 5 p.m. CST on Jan. 26.
Editor’s note: This response has been lightly edited for clarity and length.
Question: What assumption about orthopedic growth or demand do you think health systems are getting wrong?
Dr. Ronald Gardner: Patients are more than ever seeking value in their orthopedic care. They are researching providers to find those that align with their needs and desires. Providers have to not only deliver excellent quality of care but their concern will be perceived, and rightfully so, as providing greater value. Patients are less reluctant than ever to be just a number.
