The study evaluated 2,235 Healthgrades reviews of the Society of Minimally Invasive Spine Surgery members, with 169 spine surgeons meeting the inclusion criteria; 98.6 percent were male and the mean age was 51.7 years old.
Four details:
1. The study found younger surgeons were significantly more likely to receive higher star ratings.
2. Positive behavioral characteristics, such as “kind” and “bedside manner,” were linked with significantly improved odds of receiving positive reviews.
3. Comments on ancillary “staff” doubled the odds of receiving a positive review, but comments on “wait” times halved a surgeon’s odds.
4. Comments describing pain decreased the odds of positive reviews, but those describing pain relief produced greater odds of positive reviews.
Click here for more details on the study.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
