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Deloitte research showed that hospitals with high levels of patient satisfaction oftentimes had higher hospital profitability. Here's what you need to know. 

Elisa J. Knutsen, MD, is an orthopedic surgeon at OrthoMaryland, a practice with offices in Baltimore, Lutherville, Md., and Owings Mills, Md. She specializes in hand injuries, with an interest in arthritis, nerve compression syndromes and sports injuries of the…

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