Here’s what you need to know:
1. Press Ganey, a healthcare performance improvement and analytics organization, identifies healthcare facilities that consistently meet the 95th percentile for patient experience.
2. Healthcare organizations that meet this requirement, and which continue to sustain performance in the top 5 percent for every reporting period that year, are recognized annually.
3. This year is the ninth consecutive year that New England Baptist Hospital has received a Guardian of Excellence Award.
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