6 ways to improve staff, patient experience by showing gratitude

Anuja Vaidya -   Print  |

Gratitude can go a long way in enhancing the experience of staff at a medical practice as well as patient experience, according to a Physicians Practice report.

Here are six ways to extend gratitude:

 

1. Focus on the positive.
2. Say it like you mean it.
3. Send handwritten thank-you notes.
4. Compliment people freely.
5. Share more kudos than complaints.
6. Thank people you wouldn't normally thank.

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