The five strategies are:
1. Marketing — make it authentic and useful.
2. Have a real person answer the telephone, not an automated system.
3. Greet everyone arriving at the office and take the time to answer questions.
4. Staff members should be engaged and personable with patients.
5. Follow-up after the visit.
More articles on practice management:
How do physicians describe their political activity?
Quality, cost & patient satisfaction post-reform: How top spine surgeons accomplish them all
Effective succession planning: 4 tips
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