Should physicians be afraid of online reviews? 3 things to know

In 2012, University of Utah Health Care in Salt Lake City was the first academic medical center in the country to put patient reviews online, according to Harvard Business Review.

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Here are three things to know:

 

1. Reports show that physicians’ fears of online reviews are unfounded. Since the launch of “five-star” care, UUHC has celebrated steady gains in quality metrics and a reduction in costs.

 

2. A study published in Academic Medicine found hospitals with happier patients have healthier patients, and are also more profitable.

 

3. UUHC utilizes the following approach to ensure patient safety and satisfaction:

 

  • Better care
  • Meaningful information
  • Building trust
  • Owning your reputation
  • Safer care
  • Better margins
  • Driving continuous improvement

 

More articles on practice management:
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1st US military medical school adopts pain management curriculum: 3 things to know
5 best & 5 worst ranked states for medical quality — Which excel & which flounder?

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