Here are the five tips:
1. Hire service-oriented employees for frontline roles.
2. Set expectations and guidelines for frontline staff.
3. Give frontline employees the power to take action within those guidelines.
4. Provide them with tools to measure and improve performance.
5. Recognize and reward action.
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7 Ways to Earn Respect, Rather Than Demand It
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
