Conflict-Resolution in Medical Practices: 4 Tips

In a McGraw-Hill Business blog post, Steven P. Dinkin, president of The National Conflict Resolution Center, discusses tips for managing conflict in the medical practice workplace.

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Here are four tips:

 

1. Remember to respond rather than react.
2. Listen to all sides.
3. Use and encourage positive language.
4. Build trust by asking how each party is affected by the conflict and what each person needs.

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