California practice leverages AI communications platform

Irvine, Calif.-based South County Orthopedic Specialists partnered with Switchboard, MD to streamline its call center operations, according to an Aug. 26 news release.

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The orthopedic practice will use Switchboard, MD’s artificial intelligence and machine learning platform to streamline the communication process, the company said. 

Tools include real-time call transcription, guided scheduling prompts and medical record matching.

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