8 Tips for Resolving Conflict in Medical Practice Offices

In a Physicians Practice article, Marsha Sosebee, manager of the billing/collections department for a plastic surgery practice and surgery center in Dalton, Ga., lays out eight tips to use when resolving conflicts in a medical practice office.

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The eight tips are:

 

1. Before bringing attention to the problem, think about it.
2. Practice good listening skills.
3. Practice clear and concise communication.
4. Keep emotion out of the picture.
5. Use specific examples when making your case.
6. Consider including a neutral third party.
7. Work together to find a resolution.
8. Set a date to follow up.

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