1. Be empathic.
2. Elicit questions and concerns.
3. Be transparent and clear regarding facts.
4. Allow for silence.
5. Accept that there may be some questions for which you don’t have the answers.
6. Follow up with the patient regarding their needs.
7. Reassure that the disclosure process will continue, and tell the patient what will be implemented to prevent the event from recurring.
More Articles on Practice Management:
28% of Orthopedic Surgeons Currently, Plan to Participate in ACOs
10 Ways to Improve Collections at Medical Practices
7 Ways to Earn Respect, Rather Than Demand It
