Seven key concepts for customer service include:
• Every patient deserves a response, even if their comments are negative
• Check social media and respond to what people are saying
• Respond to patients in real time
• Share customer service tactics with multiple staff members dealing with patients
• Enlist teamwork to fix issues that hinder patient experience
• Empower employees for peak performance to deliver good services
• Give staff members the freedom to serve patients the best they can
More Articles on Practice Management:
3 Ways to Make Email Marketing More Effective
Selling Your Practice to a Hospital or Health System: 9 Questions to Ask First
Physicians: 5 Things to Expect Due to the Rollout of PPACA
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
