The six reasons are:
1. Your front office staff did not collect the patient copay, coinsurance, or deductible.
2. Your front-office staff did not collect according to plan details.
3. Patients are paying at the time of service, but those payments are not getting posted properly.
4. Patient “forgot their checkbook or credit card.”
5. Staff adjusts off a patient deductible.
6. The patient has Medicare and a secondary insurance.
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