5 Ways For Front-Line Staff to Improve the Patient Experience

In a Physicians Practice article, Jason J. Davidson, founding principal of PicketFenceConsulting, discusses five ways in which the front-line staff at a medical practice can improve customer service and patient experience.

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The five ways are:

 

1. Express gratitude.
2. Personalize the patient experience.
3. Set expectations.
4. Build affinity through hand-offs.
5. Lead by example.

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