3 Underutilized Ways to Improve Customer Service at Medical Practices

In a Physicians Practice article, P.J. Cloud-Moulds, who runs a consulting firm —Turnaround Medical AR Recovery, discusses three ways for improving customer service at medical practices that are not used often.

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The three ways are:

 

1. Call patients when insurers provided poor benefit information.
2. Inform the front-office staff about claims problems.
3. Don’t accept “verbally met” from a deductible or out-of-pocket standpoint.

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