• Defining patient loyalty. Patient loyalty hinges on three questions: Are you happy with your physician? Are you planning to return? Would you recommend your physician to someone else?
• Understanding why loyalties change. Patients’ reasons for switching providers can trace back to cost, but more often the reason boils down to a desire for convenience, better service and better outcomes.
• What’s next? As value-based care gains more traction, physician-patient relationships will become more important. Physicians will work to engage patients and reach out to their communities to do so.
More Articles on Practice Management:
10 Factors Contributing to Damaged Physician Satisfaction
5 Ways to Rouse Employee Engagement
4 Steps to Becoming a Direct-Pay Practice
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