8 Best Practices for Improving Patient Collections

Practice Management

In a Getting Paid blog post, Rochelle Glassman, president and CEO of United Physician Services, details best practices for improving patient collections.

Here are eight best practices:


1. Don't harass.
2. Be direct, listen and don't get personal.
3. Get creative.
4. Write demand letters.
5. Use a collections agency to send letters.
6. Offer a one-time deep discount.
7. Have the patient/guarantor sign.
8. Turn the account over to a collection agency.


Getting Paid is a weblog by Kareo, a developer of medical office software and services.

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