Surgical clinics across the country are facing mounting complexity — without the tools to manage it. As more procedures shift to outpatient settings, the pressure on private and independent clinics continues to grow. Clinics are now responsible for coordinating higher-risk cases, managing more preoperative requirements, and navigating increasingly fragmented workflows. The burden falls on stretched staff, siloed teams, and a patchwork of manual processes that simply weren’t built for this new reality.
Surgeons and staff alike often rely on EHRs not fully tuned for a surgical practice, supplemented with homegrown tools as a workaround: handwritten booking sheets, spreadsheets, and one-off processes honed over years of trial and error. These “tribal” workflows might work for an individual provider — but they’re not scalable. When a scheduler goes on vacation or a key staff member is out, cases stall. And rather than managing performance, clinic leaders are stuck putting out fires, with no visibility into what’s working and what’s not. And ultimately, patients get the short end of the stick because overstretched staff have barely enough bandwidth to nurture the cases on the launch pad.
EHRs, while essential, fall short of meeting the true operational needs of surgical coordination. Imagine forcing a digital artist to do their job using Microsoft Paint in Windows. EHR workflows are not purpose built to track the full surgical lifecycle — from consult, to clearance, to case completion — nor to surface the insights and automation that today’s surgical landscape demands.
We get it, because we’ve seen it firsthand. Across hundreds of practices, we’ve heard the same story: staff overwhelmed with menial, repetitive administrative tasks; surgeons frustrated by inefficiencies; and patients caught in the middle. Up to 35% of cases are mismanaged due to these outdated processes — leading to reschedules, cancellations, denied claims, lost revenue, and worst of all, patients left behind.
That’s why we built iQueue for Surgical Clinics.
Our cloud-based surgical coordination and automation platform is designed to help clinics recover missed revenue, improve care quality, and bring predictability to an otherwise chaotic environment. Think of it as an intelligent assistant for your team — working behind the scenes to help ensure every patient gets to the finish line, every surgeon’s preferences are respected, and every case stays on track.
Here’s how we do it.
First, we liberate the surgeon. iQueue digitizes and codifies the complex pre-, intra-, and post-operative plans unique to each provider — making it easier for schedulers and MAs to coordinate care autonomously, even when key staff are out. Case Builder, a surgeon-centric interface embedded directly in the practice’s EHR, uses historical scheduling patterns and AI to anticipate a surgeon’s plan, predicting over 150+ data points surrounding the surgical episode. Over 10,000 billing rules and payor requirements ratify CPT and ICD-10 codes in real time and are embedded into digital case forms, eliminating handwriting errors, and facilitating accurate authorizations and claims. Paired with Case Visibility, clinics gain real-time insight into prior authorizations, billing status, clearances, and overall case readiness. The platform also automates vendor and resource coordination — empowering teams to work more efficiently, reduce delays, and keep every case on track without micromanagement.
Second, we flip the patient experience from reactive to proactive. Instead of overwhelming patients with a dense packet of instructions, our Patient Engagement tool uses just-in-time text nudges tailored to their procedure, surgeon, and progress. Did you get your clearance? Your labs? Have you completed your pre-op prep? By the time staff check the chart, most of the work is already done — and if not, iQueue can automatically flag issues and engage patients to resolve them.
Third, we turn visibility into velocity. With real-time digital Pipeline Analytics & Reporting, you get KPI dashboards that help you measure what matters: schedule rate, reschedule rate, cancel rate, surgeon-specific throughput, case duration, case scheduling velocity, payer-related delays, and more. No more flying blind. If a specific pod is struggling or a payer is causing bottlenecks, you’ll know — and you’ll have the tools to act, and the data to back you up.
And most importantly, we scale your best practices without compromising surgeon autonomy. Whether your practice has 10 surgeons or 100, we support your unique workflows while introducing consistency, collaboration, and business continuity. We enable you to build a repeatable, high-performance operating model while preserving what makes each provider great.
The results speak for themselves. Early adopters of iQueue for Surgical Clinics are already seeing remarkable impact across key performance areas. Clinics have reported up to 10% total case growth, recovering as much as 72% of surgeries previously lost due to process breakdowns and coordination delays. For practices operating on tight margins, that growth is transformative — resulting in up to $300,000 in additional revenue per surgeon per year.
But the value extends beyond the financials. On average, these clinics are reclaiming 250+ uncompensated surgeon hours annually, time that can now be redirected to patient care instead of paperwork and back-and-forth communication. Staff also report a 75% reduction in administrative burden, thanks to automation, streamlined case workflows, and intelligent task delegation. The result? Leaner operations, happier teams, and fewer dropped balls.
When iQueue for Surgical Clinics is paired with iQueue for Operating Rooms, the industry-leading solution for perioperative transformation, practices unlock the most powerful end-to-end surgical operations platform available. While iQueue for Surgical Clinics increases throughput at the surgeon level, iQueue for Operating Rooms optimizes scheduling, staffing, and block utilization on the hospital side. Together, they create a connected, real-time ecosystem that seamlessly bridges the clinic-to-OR gap
By integrating front-end multi-modal patient and stakeholder management and scheduling in the clinic with real-time OR availability and constraints, the system ensures that cases are not only scheduled, but scheduled intelligently. It aligns supply with demand automatically — matching the right patient, with the right provider and the right team to the right OR slot. Cleanly. Quickly. Efficiently.
This is more than coordination — it’s orchestration. And it’s the future of surgical performance. Ready to reclaim lost cases, revenue, and time? Join us on June 23 for an exclusive webinar to see how Ankle & Foot Specialists of Puget Sound increased completed surgeries by 24% and cut cancellations by 73% with AI-powered coordination. Register now and take the first step toward transforming your clinic’s surgical workflow.
