St. Luke’s Hospital CFO: 4 tips for revenue cycle management

Tom Lichtenwalner, chief financial officer at St. Luke’s Hospital spoke with Rev Cycle Intelligence about revenue cycle initiatives and how best to manage them.

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Here are four key quotes from Mr. Lichtenwalner:

1. “We address expenses on an ongoing basis. It’s not a one-time event we look at every couple of years.”

2. “The way to survive in the healthcare arena will be to pay close attention to high quality, market share and cost.”

3. “As the revenue side and the reimbursement side are pressured more and more, the question becomes how we maintain financial stability. The answer is all about cost reductions and maintaining a low-cost structure.

4. “If reimbursements are going to continue to be ratcheted down, we’ll make some of that up on costs. But you have to look at it as a way to grow your business into new service areas, new markets, or both.”

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