1. Your customers are complaining.
2. Your customers aren’t satisfied according to customer satisfaction surveys.
3. You value customer acquisition over retention.
4. You value speed over quality.
5. Your employees aren’t satisfied.
6. Your employees aren’t informed.
7. You don’t receive referrals.
8. You don’t see customer service as a marketing channel.
9. You’re not constantly improving.
10. Your customers are leaving.
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