Dr. Richard Francis develops patient-to-patient ambassador program

Richard Francis, MD, of Spine Associates in Houston, developed and implemented a “Patient-to-Patient Ambassador Program” for spine surgery patients.

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Through the program, volunteer former spine surgery patients make themselves available to new patients. The patient ambassador then answers any questions the new patient may have regarding their surgery experience.

 

Dr. Francis founded Spine Associates in 2003. He has completed a fellowship in spinal surgery at Baylor College of Medicine in Houston, and he is an active member of the North American Spine Society and Scoliosis Research Society.

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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.

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Is ambulatory care healthcare’s big margin engine? 4 leaders weigh in

Wednesday, July 29
1:00 PM - 2:00 PM CDT

Presenters: Joe Ganley, athenahealthJeffrey Flynn, CASC, Gramercy Surgery CenterBryan Tsao, Access Center, Loma Linda University HealthJason Zepeda, Northridge Hospital Medical Center, CommonSpirit HealthGreg DeConciliis, PA-C, CASC, Boston Out­Patient Surgical Suites

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