1. Respond to negative reviews online.
2. Offer a free coupon, discount or free service.
3. Make sure that you get positive reviews from all of your happy customers within seven to 10 days of someone doing business with you.
4. Give them the opportunity to give you a review on your website rather than a national review website.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.