Here are 12 tips for improving customer relations, according to an Enterprise Apps Today report:
1. Take responsibility for problems.
2. Embrace the complaints.
3. Respond quickly to customer queries.
4. Use social media.
5. Add live chat and collaboration tools to your website.
6. Reward good customers.
7. Follow up with customers.
8. Don’t over-automate.
9. Be flexible.
10. Have consistent CRM processes — and monitor what’s working and what’s not.
11. Personalize the online customer experience.
12. Say “thank you.”
More articles on practice management:
5 tips for dealing with difficult people
The rise of the MD/MBA: Should spine surgeons go for it?
What would physicians sacrifice to work less? 5 Statistics
