Here are the five tips:
1. Hire service-oriented employees for frontline roles.
2. Set expectations and guidelines for frontline staff.
3. Give frontline employees the power to take action within those guidelines.
4. Provide them with tools to measure and improve performance.
5. Recognize and reward action.
More Articles on Practice Management:
28% of Orthopedic Surgeons Currently, Plan to Participate in ACOs
10 Ways to Improve Collections at Medical Practices
7 Ways to Earn Respect, Rather Than Demand It
