“Insurance policies are so complicated, and copayments have been escalating,” Mr. Friestad says. “Everyone knows part of the payment is going to be on them.”
Adventist has helped alleviate some of this anxiety for patients with a Web-based patient access intelligence program from MedeAnalytics that computes and displays the total charge, what will be covered by health insurance and what the patient owes during the initial registration process. The health system has implemented the program at all of its 19 hospitals across four states, and Mr. Friestad says it has benefited both the health system and its patients in a couple of ways.
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