The seven suggestions are:
1. Avoid drawing generalizations from one story.
2. Identify the underlying emotion of a comment that irks you, and name it when you respond.
3. Ensure your comments are polite and respectful as these are more likely to be taken seriously.
4. Instead of making broad generalizations, make it clear that you are offering your opinion.
5. Consider phrasing your comment in the form of a question.
6. Go for the win-win solution.
7. Find the best alternative to a negotiated agreement.
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