Three Regent Surgical Health ASCs — Midland Surgical Center in Sycamore, Ill., Southern New Mexico Surgery Center in Alamogordo, N.M., and Surgical Hospital of Munster (Ind.) — were recently honored with CTQ Solutions' Apex Quality Award, according to a Regent news release.
Recipients of the Apex Award achieved the highest level of patient satisfaction for 2008/2009, in markets served by CTQ. The winners were determined using key performance indicators common to all ASCs and specialty hospitals, according to the release.
"Excellence merits recognition," CTQ President and Chief Executive Officer, Paul G Faraclas, said in the release. "As the industry leader in outpatient surveying, CTQ is proud to assume the responsibility of honoring healthcare's elite organizations. The finalists presented came without surprise. Each organization's leadership thrives on learning from patient feedback. Each provider capitalizes on the use of electronic surveying to maximize and expedite survey responses and express a commitment to quality improvement. Most of these organizations also survey their employees and physicians to gain insight from all perspectives. These organizations appear to have excellence hardwired in their cultural DNA."
Tom Mallon, CEO of Regent, congratulated the three facilities in the release, saying, "All our facilities strive to achieve the highest levels of patient satisfaction every day, and it is exciting to see those efforts being recognized."
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