Thomas H. Lee, MD, of Boston-based Brigham and Women's Hospital, spoke on patient loyalty during the Healthcare Financial Management Association's 2016 National Institute in Las Vegas, according to Physician's Money Digest.
Here are five things to know:
1. Dr. Lee suggested physicians focus on meeting their patients' needs, because without patients, a practice will fail.
2. Dr. Lee and his colleagues conducted a study that revealed most patients want to like their physicians and will favorably rank and recommend their healthcare organizations.
3. The study pinpointed specific factors influencing patients' view of their providers, including confidence in their physicians and the ability of the staff to communicate empathetically.
4. He noted many patients are concerned about healthcare communication problems or gaps in care. Patients want to feel like their physicians are actually listening to their problems.
5. Dr. Lee said the ultimate factor in securing patient loyalty is "peace of mind."