In a Physicians Practice report, Carol Stryker, a principal at Symbiotic Solutions, discusses the common pitfalls found in patient satisfaction surveys and how to avoid them.
Here are the four pitfalls:
1. The survey is not designed to answer a specific question or questions.
2. The structure of the survey does not support a robust exchange of information and opinions.
3. There is no commitment to act upon the information gathered.
4. The survey raises patient expectations that the practice is really interested in the feedback, without delivering on the implied promise of improvement.
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